Retailers Should Have Hired Consumer Affairs Executives Years Ago to Bridge...
A hidden gem is something which is extremely outstanding and not many people know about. The Consumer Affairs departments within major consumer product companies is one such gem. If retailers had...
View ArticleFive Things You Must Know About The Future Of Customer Experience Management
Today we are excited to share with you a guest post from Peter Lavers. In my 35-year career of both client-side and consultancy experience I have learned a lot about customer experience and loyalty...
View ArticleCan technology replace the human connection in CX? [Video]
Think technology can do everything? Perhaps you should reevaluate…we love our Siri, but it’s not the same as interacting with a real person! The human to human connection is key to ensuring quality...
View ArticleAsk A CX Expert: Call Center Automation [Video]
This week our #CXExpert is discussing automation and the use of artificial intelligence software in call center environments. What do you all think? Would AI be an added value in call centers?
View ArticleA Pop Culture Guide to Customer Care Training
Looking for a guide to build your customer care training session off of? Then look no further than the TV in front of you! Not everyone learns the same way, and today we are sharing with you some...
View Article7 Tips to Retain Your Top Contact Center Agents – Free eBook
Looking for ways to motivate employees and retain top-performing representatives in your call centers? Look no further than TCFCR’s latest eBook: “7 Tips to Retain Your Top Contact Center Agents” for...
View ArticleThe Keys to Succeed: Eight Tips to Improve Contact Center Morale
Being on the phone all day and constantly dealing with customers can get tiring after a while and certainly wears on the average person which is why it is more important than ever to invest in...
View ArticleCX Pros Share Their Repeat Business Tips – Free eBook
Are you finding that your business is doing alright but is plagued by one-time-only shoppers? This is a problem that many businesses, no matter the size or industry, suffer from and we are here to help...
View Article2018 Customer Experience Trends
Most executives talk about improving the customer experience—even of creating the quintessential customer experience—but too few walk the talk when it comes to developing and implementing strategies,...
View Article2018 Customer Experience Trends – Free eBook
TCFCR’s 2018 Customer Experience Trends is now available to download as a FREE eBook! Download this eBook to learn the most popular trends that will rock the customer experience world next year....
View Article
More Pages to Explore .....